Start by naming the stakeholder’s North Star in their own language, not yours. “You’re aiming to lift gross margin this quarter; this change cuts infrastructure waste by three percent without retooling.” That opening de-activates defensiveness, proves you listened, and invites curiosity. Avoid jargon and caveats. Mirror their vocabulary, honor their outcomes, and gently show a path from today’s friction to their visible win.
Follow your hook with a compact comparison: the upside in a number they value, and a capped downside they can live with. “Projected savings are $180K annually; pilot exposure is one service for two weeks with rollback in minutes.” Numbers convert opinions into decisions. The containment clause preserves optionality, signaling responsibility and control, which calms the risk-focused mind and accelerates agreement.
End with a micro-commitment that requires minimal calendar energy: “If you’re open, I’ll schedule a 20‑minute pilot kickoff with Ops Wednesday morning.” Clear timing, ownership, and scope remove the friction of thinking. Offer exactly one option, not a menu. Silence after the ask invites acceptance. If they hesitate, propose an even smaller validation step to maintain forward motion without pressure.
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